Omnichannel customer service
All your company’s conversations in a single inbox
WhatsApp, Instagram and other channels brought together so your team can answer as one, with queues, quick replies and the full history of every customer.
What Iunca Atende does
Single inbox
Conversations from every channel arrive in one place, organized by queue and department.
Whole team on one number
Several agents use the company’s WhatsApp number, each with their own login.
Quick replies and menus
Ready-made messages and an automatic menu to route customers to the right department.
Customer history
Every contact with everything that was said, plus tags and internal notes.
Business hours
Automatic messages outside working hours and call rejection on WhatsApp.
Metrics
First response time and volume per agent and per channel.
Contact
Let’s talk about your operation
Tell us what you need to organize. We’ll show you the system running with your use case and put together a proposal sized for your company.
- contato@iunca.com.br
- +55 (85) 0000-0000
- Location
- Fortaleza, Ceará, Brazil